Privacy Policy
Your privacy is important to us. This policy explains how Able Aide collects, uses and protects your information under Australian privacy law and NDIS Practice Standards.
1. About This Policy
This Privacy Policy explains how Able Aide manages personal information in accordance with:
- Privacy Act 1988 (Cth)
- Australian Privacy Principles (APPs)
- NDIS Act 2013 & Practice Standards
- NDIS Code of Conduct
2. What Personal Information We Collect
We may collect the following information:
Participants & Families
- Name, address, contact details
- Date of birth
- Health, disability & support needs
- NDIS plan details
- Cultural or communication preferences
- Emergency contacts
Support Coordinators & Referrers
- Name & organisation
- Contact and referral details
Website Visitors
- IP address & device info
- Pages visited & interactions
- General location (city-level)
Sensitive Information
Collected only with consent or as required by law:
- Health & disability info
- Cultural or linguistic background
- Religious preferences (if relevant)
3. How We Collect Information
- Directly from you
- Website forms (Formspree)
- Support coordinators
- Google Analytics (GA4)
- Meta Pixel
4. Why We Collect Your Information
- Provide disability support
- Understand your needs & goals
- Communicate with you or representatives
- Meet regulatory requirements
5. Website Analytics & Cookies
Google Analytics (GA4)
- Page views & interactions
- Traffic sources
- Device & browser details
Meta Pixel
- Ad measurement
- Retargeting
- Campaign optimisation
Opt out anytime:
6. Storage & Security
- Secure digital storage
- Restricted access
- Password protection
- Encrypted cloud systems
Hosting: Website data is securely hosted on Netlify.
7. Sharing Your Information
- With your nominated representatives
- Support coordinators or therapists
- Plan managers
- When legally required
We never sell your information.
8. Overseas Data Disclosure
Analytics and hosting tools may process data in:
- USA
- EU
- Asia-Pacific regions
9. Accessing or Correcting Your Information
You may request:
- A copy of your information
- Corrections
- Preference updates
Email: enquiries@ableaide.com.au
10. Making a Privacy Complaint
Contact us at:
Email: enquiries@ableaide.com.au
Phone: 0435 039 110
NDIS Commission
1800 035 544 — ndiscommission.gov.au
11. Changes to This Policy
Any updates will be posted on this page.
Have Questions About Your Privacy?
We’re here to help. Reach out if you’d like to understand how your information is handled.
Contact Us