Complaints & Feedback
Your experience matters. If something hasn’t felt right, we want to hear about it.
We handle all concerns with respect, confidentiality and without judgement.
How We Handle Complaints
Able Aide follows the NDIS Code of Conduct and Practice Standards.
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1. You tell us your concern
Phone, email, form or writing. You can remain anonymous.
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2. We acknowledge your complaint
We confirm we’ve received your concern and explain the next steps.
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3. We review the issue fairly
We gather information respectfully. You may have an advocate.
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4. We provide a clear outcome
We explain findings and any actions to improve or resolve the issue.
Submit a Complaint or Feedback
Share as much or as little detail as you feel comfortable with.
Prefer to speak to someone? Call us on 0435 039 110.
If You're Not Satisfied
You can also make a complaint directly to the NDIS Commission.
NDIS Quality and Safeguards Commission
Phone: 1800 035 544
Website: www.ndiscommission.gov.au
We’re Here to Listen
Whether a complaint, concern or compliment — your voice matters.
Talk to our team